The telecom backbone serious call centres run on.
Dial Pulse delivers carrier-grade inbound and outbound voice, fully engineered VICIdial deployments, premium CLI and Non-CLI routes, global DIDs and hardened SIP trunking — provisioned in hours, not weeks.
- Switch uptime SLA
- 99.995%
- Interconnect PoPs
- 42
- Median global latency
- <45ms
- Engineer-staffed NOC
- 24/7/365
Both inbound and outbound call centre solutions — under one switch
Dial Pulse operates the full path: dialer, media, routing and termination. One vendor, one NOC, one accountable SLA.
Inbound & outbound campaign delivery
Predictive and progressive outbound at scale, plus inbound ACD, IVR trees, skills routing, overflow and toll-free capture. Answer-seizure and ACD metrics stream live to your dashboards.
Enterprise solutions
Engineered VICIdial & secure trunks
Open-source VICIdial, customised properly: tuned Asterisk builds, clustered dialers, recording pipelines and hardened SIP trunks with TLS signalling and SRTP media.
VICIdial platformPremium CLI routes
Verified caller identity, high ASR and clean CDR trails for regulated inbound and outbound programmes.
Non-CLI & wipe routes
Throughput-optimised paths with rapid rotation, live quality scoring and per-destination capacity control.
Global DIDs
Local, national, mobile and toll-free numbering across 70+ countries with instant SIP mapping.
Dedicated NOC
Named engineers on Microsoft Teams and WhatsApp, with proactive route health alerts before you notice.
Least-cost logic that never trades away quality
Tell us what you need to dial
Share your requirement and a Dial Pulse solutions engineer responds within one business hour on Microsoft Teams or WhatsApp.
- Test credentials issued same day for qualified accounts
- Route sampling before any commitment
- Transparent per-destination rate cards
- Dedicated engineer named on your account
Carrier-grade security is the baseline, not an upsell
Dial Pulse protects signalling, media and client data with the same rigour regulated carriers apply to their own core.
Encryption end to end
SIP over TLS 1.3, SRTP media, encrypted recording storage and encrypted database volumes at rest.
Masked client data
Teams IDs and WhatsApp numbers are masked in our operator portal; full values are revealed only on audited, role-gated action.
Compliance-first posture
Lawful, consent-based campaigns only. Fraud monitoring, per-account rate limiting and full CDR retention controls.
Dial Pulse never sells, rents or shares client contact details. Data is retained only as long as the commercial relationship requires and is deleted on written request. Clients remain responsible for the legality of their campaigns in each destination jurisdiction.